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Government and People
GOVERNMENT OF THE DISTRICT OF COLUMBIA
|OFFICE OF COMMUNICATIONS||ONE JUDICIARY SQUARE
441 FOURTH STREET, N.W.
WASHINGTON, D.C. 20001
|FOR IMMEDIATE RELEASE
February 8, 2001
|CONTACT: Peggy Armstrong
(Washington, D.C.) - On February 8, 2001, Mayor Anthony A. Williams named Carolyn W. Colvin as Director of the Department of Human Services, Leslie A. Hotaling as Director of the Department of Public Works, and James J. Jacobs as Director of Risk Management.
As Director of the Department of Human Services, Carolyn W. Colvin will be responsible for overseeing welfare reform (TANF), family services, early childhood development, rehabilitation services, mental retardation and developmental disability services, and youth services programs for the District. Ms. Colvin brings over 25 years of leadership experience at local, state, and federal governments to the District.
Ms. Colvin comes to us from the U.S. Social Security Administration, where she has served as the Deputy Commissioner for Operations since 1998. She has been responsible for improving the speed of retirement and disability claims payments as well as identifying monies erroneously paid under the Supplemental Security Income Program. She also served as the Secretary of the Maryland Department of Human Resources, the fourth largest agency in the state, with a budget of $1 billion dollars and 7,500 employees.
Ms. Colvin is a graduate of Morgan State University, where she received both an M.B.A. and a B.S. in Business Administration, and Harvard University's John F. Kennedy School of Government Program for Senior Executives in State & Local Government.
Mayor Williams is pleased to welcome Ms. Colvin on board: "Carolyn Colvin brings to the District seasoned management skills - in her role as Deputy Commissioner for Operations at SSA she provided direction to more than 50,000 employees nationwide. Her leadership will be critical as we work to rebuild one of the most challenging and complex sectors of the government."
As Director of the Department of Public Works, Leslie A. Hotaling will be responsible for overseeing "clean city" services including trash, bulk and recycling collections; street and alley cleaning; sanitation education and inspection; parking enforcement; and abandoned auto removal.
Ms. Hotaling has served as the Interim Director of DPW since July 2000. Prior to that she was the Administrator for the Solid Waste Management Administration and Director of Strategic Planning within DPW. She is a graduate of SUNY-Stony Brook, the District's Certified Public Manager Program, and Harvard University's John F. Kennedy School of Government Program for Senior Executives in State & Local Government.
City Administrator John A. Koskinen, who has worked closely with Ms. Hotaling since his arrival in August 2000, remarked, "Leslie exemplifies what we want for all of our managers in the government. She has been a committed public servant for 22 years and has honed her management skills by stepping up to every opportunity presented within DPW and taking advantage of some top-notch management training."
As the District's Director of Risk Management, James J. Jacobs will oversee the new Office of Risk Management within the City Administrator's Office. Its goals are to clarify our understanding of the exposures to risk the District faces, as each risk represents the possibility of unanticipated loss of resources, and to create a consistent culture of risk awareness and systematic, intentional risk management throughout the government.
Mr. Jacobs comes to us from Arlington, Virginia where he served as the Arlington County Risk Manager. Prior to that, he worked in the private sector as the Director of Risk Control Services and Corporate Communications at Adventist Risk Management in Silver Spring, Maryland. He is a graduate of Andrews University, where he received a B.S. in Business Administration and Accounting, and has earned the Associate in Risk Management designation.
Mr. Jacobs joined the District government in late 2000. Ms. Hotaling will assume the title of Acting Director, Department of Public Works, effective February 9, 2001. Ms. Colvin will join the government on March 7, 2001.
Leslie A. Hotaling has been serving as the Interim Director of the D.C. Department of Public Works since July 2000. As Interim Director, Leslie has worked on integrating the District's Neighborhood Services Initiative - with its cross-agency teams - into the DPW's front line operations at the neighborhood level. DPW provides the basic "clean city" services that residents, visitors, commuters and businesses expect from their local government: trash collection, street and alley cleaning, sanitation education and inspection, parking enforcement and abandoned auto removal.
Ms. Hotaling has 22 years of experience as a manager and leader in District government. Prior to her current role, she served as Deputy Director for Strategic Planning, and, from 1995 to 1999, as Solid Waste Management Administrator. In earlier roles, she was the Chief of Operations for Solid Waste Management and Chief of Staff in the Public Space Maintenance Administration, and she also worked in the Department of Transportation.
Throughout her career as a manager in the District government, Ms. Hotaling has been instrumental in improving DPW's operations, increasing its use of technology, and embracing performance-based management as a way to improve service delivery. For instance, under Ms. Hotaling's leadership, DPW used technology to reengineer street cleaning, trash collection, and sanitation enforcement operations, as well as the District's snow and ice removal program. In addition, she implemented performance-based benchmarks to improve program competitiveness and increase accountability within Solid Waste Management.
Ms. Hotaling serves on the board of the regional chapter of the American Public Works Association and is a member of the Solid Waste Association of North America. Ms. Hotaling holds a Bachelors degree in Policy Analysis and a Masters degree in Urban & Policy Sciences from the State University of New York at Stony Brook. In addition, she completed the District's Certified Public Manager Program at George Washington University and Harvard University's John F. Kennedy School of Government Program for Senior Executives in State and Local Governments.
Serving during period of transition and reorganization of Department of Public Works to new departments of Transportation and Clean City. Focus has been on improving customer service, cascading employee alignment and accountability through Performance Management Plans for MSS employees, and developing schedules for all core services while integrating Neighborhood Services Initiative into front line operations.
Responsible for alignment of core services to Departmental & Mayoral strategic plans. Laying the groundwork to link program and operational needs with financial allocations and budget development.
Responsible for $40 million budget and 500 employees to carry out full scope of solid waste programs, including residential trash & recycling collection, street & alley cleaning, solid waste disposal, and sanitation education & enforcement.
Managed day-to-day field operations for District's solid waste operations, including: solid waste collection and disposal; street and alley cleaning; rat control; sanitation code enforcement; nuisance abatement; and recycling.
Developed and coordinated Director's priority initiatives and special projects. Skills in work flow analysis, procedure development, and logistics coordination.
HARVARD UNIVERSITY, John F. Kennedy School of Government. February, 2000.
Program for Senior Executives in State & Local Government
CERTIFIED PUBLIC MANAGER. June, 1998.
Center for Excellence in Municipal Management Inaugural Class, George Washington University
MASTERS OF SCIENCE in Urban & Policy Sciences., 1975-78
W. Averell Harriman College for Urban & Policy Sciences, State University of New York at Stony Brook
BACHELOR OF ARTS in Policy Analysis, 1975-78
Major in Mathematics and Computer Applications, State University of New York at Stony Brook
Masters and Bachelor degrees earned simultaneously in special accelerated program.
ASSOCIATE OF ARTS, 1974-1975
Magna Cum Laude, Mathematics Nassau Community College, Garden City N.Y. Dean's List. Member, Phi Theta Kappa.
George C. Askew Award, May 1999. Presented by the American Academy of Certified Public Managers
Presenter at the "Nat'l Summit on Performance-Based Accountability in
Texas, Feb., 1998, & Wash., DC, Oct., 1998.
Topic: How to Sell Performance Measurement and Performance-Based Accountability to Lower Level Management and Employees.
American Public Works Association. Board of Directors, VA-DC-MD Chapter. Jan. 1999 - present.
Solid Waste Association of North America. Member.
APWA INTERNATIONAL CONGRESS & EXPOSITION. 1996 Operations & Volunteer
Organized and directed corps of 350 volunteer to support convention of 5,000 attendees at international convention of American Public Works Association members.
ART ON THE AVENUE COMMUNITY FESTIVAL. 1997. Logistics & Operations Manager Led team of 150 volunteers to produce day-long neighborhood festival, including artisan and craftspeople booths, food, music and children's activities.
Carolyn W. Colvin is currently the Deputy Commissioner for Operations (DCO) at the Social Security Administration (SSA). The DCO is responsible for managing SSA's workload operations components responsible for the delivery of services to the public. She provides direction to the activities of nearly 50,000 employees in the Office of Central Operations and headquarters support functions; and in the field structure including regional offices, field offices, teleservice centers, and processing centers.
Before becoming DCO, Ms. Colvin was the Deputy Commissioner for Programs and Policy. In that position, she was responsible for developing, coordinating and evaluating Social Security and Supplemental Security Income (SSI) Program policy initiatives. She managed the headquarters operation, which serves as the focal point for SSA's international program policy matters and for its participation in the international social insurance community. She also was responsible for broad analysis of major social and economic trends and their impact on Social Security program policy. In addition, Ms. Colvin directed the nationwide operation, which renders decisions on Social Security and SSI claimant appeals.
Ms. Colvin has been with SSA since September 1994, when she was appointed to be the Deputy Commissioner for Policy and External Affairs. Prior to joining SSA, Ms. Colvin spent 19 years in the administration, development and financial management of several government agencies and programs aimed at meeting the needs of people, including housing, health, and social services. In 1989, she was appointed by Governor William Donald Schaefer as Secretary of the Maryland Department of Human Resources--the fourth largest agency in the State, with a $1 billion dollar budget and 7,000 employees.
Under Ms. Colvin's leadership, the Primary Prevention Program was the first in the country to tie the receipt of cash benefits to preventive health care and education. Ms. Colvin also implemented a complete Electronics Benefits Transfer System through the State for all welfare clients to issue food stamps, welfare checks and child support payments electronically.
Ms. Colvin is a member of the National Coalition of 100 Black Women, Maryland Chapter. of the National Forum of Black Public Administrators, National Academy of Social Insurance and Women Executives in State Government. Ms. Colvin holds a Bachelor of Science Degree in Business Administration and an M.B.A., both from Morgan State University. She completed the Greater Baltimore Leadership Program and the Senior Executives in State and Local Government Program at Harvard University.
Executive Leadership: Over 25 years of extremely successful experience in leading Federal, State and Local organizations through development, change and innovation.
Management: Exceedingly effective strategic management of personnel, fiscal and material resources to achieve organizational goals, implement policies and adequately resource programs.
Communication: Highly persuasive in presenting policy and technical topics to colleagues, the media, Congress, large and small groups and one-on-one.
Deputy Commissioner for Operations (Presidential Appointee, Senior Executive Service, April 1998-Present) at the Social Security Administration (SSA), the nation's largest domestic program accounting for 25 percent of the nondefense federal budget. Provides executive leadership and directs the work of nearly 50,000 employees serving over 45 million Social Security beneficiaries through headquarters support functions, 10 regional offices, 1,300 field offices, 36 teleservice centers and 6 processing centers, with an administrative budget of over $3 billion. Travels nationally and internationally to represent the Federal government on Social Security issues.
LEADERSHIP RESPONSIBLE FOR THE FOLLOWING MAJOR ACCOMPLISHMENTS
Deputy Commissioner for Programs and Policy (Presidential Appointee, Senior Executive Service, August 1994-April 1998). Executive responsibility for the policy and program direction of Social Security programs, Retirement and Survivors Insurance, Disability Insurance and Supplemental Security Income, which provide over $400 billion in cash benefits each year to over 45 million people. Management of over 500 policy and operational staff at SSA headquarters. Performance management and leadership of disability determination process in SSA field offices and 54 State agencies and the Office of Hearings and Appeals, with an administrative budget of more than $2 billion and over 18,000 employees. Responsible for the broad analysis of major social and economic trends and their impact on Social Security program policy.
Secretary of the Maryland Department of Human Resources (1989-1994). Appointed by Governor William Donald Schaefer to head the fourth largest agency in the State, with a $1 billion dollar budget and 7,500 employees. Implemented the Primary Prevention Program, the first in the country to tie the receipt of cash benefits to preventive health care and education. Instituted a complete Electronics Benefits Transfer System through the State for all welfare clients to issue food stamps, welfare checks and child support payments electronically.
Deputy Secretary for Operations, Maryland Department of Human Resources (19881989).
Deputy Commissioner for Administration, Baltimore City Health Department (19841988).
Director of Field Operations, Office of US Senator Paul S. Sarbanes (1983-1984)
Field Director, Citizens for Sarbanes (1982)
Director of Administration and Management, Baltimore City Health Department (1981-1982)
Executive Director, Neighborhood Adolescent and Young Adult Program (1980-1981)
Training and Management Consultant (1979-1980)
Deputy Director, Neighborhood Services Administration, Baltimore Department of Housing and Community Development (1976-1978)
Project Director, Baltimore City Health Department (1974-1976)
Baltimore Department of Housing and Community Development (1969-1974)
Master of Business Administration, Morgan State University
Bachelor of Science Degree in Business Administration, Morgan State University
Greater Baltimore Leadership Program
Senior Executives in Government Program, Harvard University
COMMUNITY SERVICE - Current
National Coalition of 100 Black Women
Maryland Chapter of the National Forum of Black Public Administrators
National Academy of Social Insurance
Women Executives in State Government
COMMUNITY SERVICE - Prior
American Public Welfare Association, Board Member
Associated Black Charities, Board Member
Center Stage, Board Member
Enterprise Housing Plus Advisory Committee
Governor's Workforce Investment Board
House of Ruth, Board Member
Judicial Nominating Committee
Mental Health Association, Board Member
Mercy Medical Center Board, Trustee
North Baltimore Youth Services Bureau, Board Member
Outward Bound, Board Member
James J. Jacobs brings a background of 20 years of risk and insurance management and senior financial and business administration experience to his new assignment as Director of the District's new Office of Risk Management. The Office of Risk Management has been established to move the District towards a consistent culture of risk awareness and systematic, intentional risk management throughout the government.
Its goals are to clarify the government's understanding of its exposures to risk; minimize the probability, occurrence and impact of accidental losses; preserve the District's physical, human, and financial resources; and create integrated agency-specific and crosscutting strategies to manage risk.
Mr. Jacobs' served most recently as the County Risk Manager in Arlington County, Virginia. There he was responsible for consolidating the previously fragmented risk management, safety, and workers' compensation functions into an integrated risk management program. He also led the technology procurement and implementation effort for a risk management information software package, and led the County's business continuity planning project relative to the Year 2000 computer systems exposure.
Prior to that, Mr. Jacobs served in various senior management positions with Adventist Risk Management including as its Director of Risk Control Services and Corporate Communications. His long service there was highlighted by several business process reengineering and development assignments. Of particular note was his ability to effectively communicate and train non-risk management leaders in the principles and practical applications of good risk management.
Mr. Jacobs has served in various leadership positions at the local and national levels of the Risk and Insurance Management Society, which represents more than 4,000 industrial and service corporations, governmental bodies and non-profit organizations across the United States and Canada.
Seasoned, executive level risk management professional seeks opportunity to establish and/or improve an effective, fully integrated, total risk management program through proven leadership skills, management expertise, creative thinking and excellent communication ability.
1975-1978 Andrews University, Berrien Spring, MI
College adjunct teacher since 1991 for risk and insurance management.
Active in local and national leadership of the Risk and Insurance Management Society (RIMS) - Committee member, chairman, officer.
Personal computing enthusiast
Strong financial and general management background and training.
Available on request
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