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Department of Motor Vehicles
Proposed DMV Reforms
January 7, 2004

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Announced by Anne Witt, Director of the Department of Motor Vehicles, and Robert Bobb, City Administrator, on January 7, 2004

Robert Bobb, Anne Witt, DMV announcement

DMV REFORMS

'ONE-DONE' SERVICE PHILOSOPHY

Allow Citizens Abe to Do Whatever They Need With DMV In One Try
Cut Required In-Person Visits to DMV By Nearly Half
Address largest citizen complaint of "ping pong" between DMV facilities
Adopt 2-year vehicle registration cycle synchronized with inspection;

One notice One visit, one sticker

All Six Facilities Expanded to Full-Service By FY'05
Pay Tickets And/Or Have Hearings At Every Site
More Internet Functions

IMPROVED SERVICE QUALITY

New Service Integrity Office Established - Internal Audit, Investigation, Enforcement
Simplified Processes For Citizens
Saturday Hours At More Locations
Expert, Service-Oriented Employees - Major Commitment to Employee Training
Data Systems Integrated - Comprehensive Access To Motor Services Information
Accountable Management Leadership - All Management Positions Re-Recruited

Beter Vehicle Services:

Move To 2-Year Vehicle Registration

  • Synchronize With Inspection Date
  • One Notice, One Sticker One Visit - Not Two

NE Inspection Stations Opens With Full Driver/Vehicle Service Annex

  • Inspection, Registration, Parking Permits, Licenses
  • New Resident "Welcome Center" Appointments

SW Inspection Station Expands For Full Driver/Vehicle Services

  • Inspection, Registration, Parking Permits, Licenses

Better Driver Services:

Brentwood Service Center Moves To NE Station Annex

  • More Space (Outdoor Lines At Brentwood)

Georgetown Expands For Full Driver/Vehicle Services

  • Now Renewals Only

Penn Branch Remains Full Driver/Vehicle Services
C Street Remains Full Driver Vehicle Services

Better Business Services

Brentwood Becomes Business Service Center

  • Commercial Driver's Licenses
  • Dealers
  • Taxi's
  • Fleets

Better Access to Services

Saturday morning hours at multiple sites
More Internet Functions

On-line ticket contesting
Partial Ticket Payment
Consolidated record access
Electronic Dealer Registration

True "One Done" by Winter 2004/5

Ability To Pay Tickets And Have Hearings Added
All DMV Services available at all sites!

INVESTMENT IN EMPLOYEES

New Management Structure
Jobs Reclassified In Citywide Labor/Management Effort
All Receive On-Hour Training Per Week = 6 1/2 days per year

Customer Service Integrity, Fraudulent Documents Detection Technical/Computer Skills

Improved facility working conditions

INVESTMENT IN INTEGRITY

General Counsel for Department appointed
New Office of Service Integrity created

Internal Affairs, Audit, Investigation
Fraudulent Documents Detection
Law Enforcement Liaison
Risk Management

DMV FACTS

RESOURCES

33 Management Jobs Abolished, 49 Management Jobs Created

(New = General Counsel, 4 Service Integrity Office positions, 3 training positions, 6 IT positions 2 supervisory positions)

368 total FTE's - Unchanged from FY 04 Base Budget
Changes Absorbed in FY 04 Budgets:

Operating $39,75,340
Capital $8,34,000

OPERATIONAL STATISTICS (as of 12/03)

Registered Vehicles in DC 241,600
Licensed non-Commercial Drivers in DC 314,600
Licensed Commercial Drivers in DC 4,900
Vehicle Inspections average per day 827
Licensed New Car Dealers in DC 2
Licenses Used Car Dealers in DC 252
Service Facilities 6 (0.9 per 100,000 residents)
Ticket Hearings per Year (out of 2.4 million tickets issued) 161,000 unscheduled (walk-in/mail)
29,000 scheduled (with officer present)

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