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Announced by Anne Witt, Director
of the Department of Motor Vehicles, and Robert Bobb, City Administrator,
on January 7, 2004
DMV REFORMS
'ONE-DONE' SERVICE PHILOSOPHY
Allow Citizens Abe to Do Whatever They Need With DMV In One Try
Cut Required In-Person Visits to DMV By Nearly Half
Address largest citizen complaint of "ping pong" between DMV
facilities
Adopt 2-year vehicle registration cycle synchronized with inspection;
One notice One visit, one sticker
All Six Facilities Expanded to Full-Service By FY'05
Pay Tickets And/Or Have Hearings At Every Site
More Internet Functions
IMPROVED SERVICE QUALITY
New Service Integrity Office Established - Internal Audit,
Investigation, Enforcement
Simplified Processes For Citizens
Saturday Hours At More Locations
Expert, Service-Oriented Employees - Major Commitment to Employee
Training
Data Systems Integrated - Comprehensive Access To Motor Services
Information
Accountable Management Leadership - All Management Positions
Re-Recruited
Beter Vehicle Services:
Move To 2-Year Vehicle Registration
- Synchronize With Inspection Date
- One Notice, One Sticker One Visit - Not Two
NE Inspection Stations Opens With Full Driver/Vehicle Service Annex
- Inspection, Registration, Parking Permits, Licenses
- New Resident "Welcome Center" Appointments
SW Inspection Station Expands For Full Driver/Vehicle Services
- Inspection, Registration, Parking Permits, Licenses
Better Driver Services:
Brentwood Service Center Moves To NE Station Annex
- More Space (Outdoor Lines At Brentwood)
Georgetown Expands For Full Driver/Vehicle Services
Penn Branch Remains Full Driver/Vehicle Services
C Street Remains Full Driver Vehicle Services
Better Business Services
Brentwood Becomes Business Service Center
- Commercial Driver's Licenses
- Dealers
- Taxi's
- Fleets
Better Access to Services
Saturday morning hours at multiple sites
More Internet Functions
On-line ticket contesting
Partial Ticket Payment
Consolidated record access
Electronic Dealer Registration
True "One Done" by Winter 2004/5
Ability To Pay Tickets And Have Hearings Added
All DMV Services available at all sites!
INVESTMENT IN EMPLOYEES
New Management Structure
Jobs Reclassified In Citywide Labor/Management Effort
All Receive On-Hour Training Per Week = 6 1/2 days per year
Customer Service Integrity, Fraudulent Documents Detection
Technical/Computer Skills
Improved facility working conditions
INVESTMENT IN INTEGRITY
General Counsel for Department appointed
New Office of Service Integrity created
Internal Affairs, Audit, Investigation
Fraudulent Documents Detection
Law Enforcement Liaison
Risk Management
DMV FACTS
RESOURCES
33 Management Jobs Abolished, 49 Management Jobs Created
(New = General Counsel, 4 Service Integrity Office positions, 3
training positions, 6 IT positions 2 supervisory positions)
368 total FTE's - Unchanged from FY 04 Base Budget
Changes Absorbed in FY 04 Budgets:
Operating $39,75,340
Capital $8,34,000
OPERATIONAL STATISTICS (as of 12/03)
Registered Vehicles in DC |
241,600 |
Licensed non-Commercial Drivers in DC |
314,600 |
Licensed Commercial Drivers in DC |
4,900 |
Vehicle Inspections average per day |
827 |
Licensed New Car Dealers in DC |
2 |
Licenses Used Car Dealers in DC |
252 |
Service Facilities |
6 (0.9 per 100,000 residents) |
Ticket Hearings per Year (out of 2.4
million tickets issued) |
161,000 unscheduled (walk-in/mail)
29,000 scheduled (with officer present) |
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