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Government and People
|April 13, 2007
Mayor Fenty Names DCRA Interim Director
Today, Mayor Adrian M. Fenty named Linda K. Argo as the interim director for the District’s Department of Consumer and Regulatory Affairs (DCRA).
For two years, Argo has served as the deputy director of the Department of Consumer and Regulatory Affairs (DCRA), responsible for the agency’s public service enhancements. She successfully established the agency’s Office of Communications and Customer Service (OCCS), which is radically overhauling the way DCRA delivers information and services to the public. Her office has assumed responsibility for regularly communicating with civic groups and advisory neighborhood commissioners (ANC), coordinating complex multi-agency inspection actions, providing up-to-date information and increasing the number of services on the web and meeting regularly with business and industry partners.
In addition, Argo has been responsible for a major initiative to enhance Internet, phone and face-to-face service delivery. Under her leadership, DCRA recently completed intensive cross-training of the permit center's staff in customer service solutions. The center is now testing and refining its approaches in its temporary location, while a new permit center is being built. Currently, Argo is implementing a comprehensive overhaul of phones services, long a source of frustration for DCRA customers.
Argo has 30 years of management experience, the last eight of which have included managing major innovations in District government customer service. She served as the chief of staff and public information officer at the Office of the Chief Technology Officer (OCTO) for nearly six years. In addition, she established OCTO’s public information and communications center and led teams that developed the agency's first strategic plan, emergency operations and business continuity plan, risk management program and performance standards for the city's first performance-based budgets.
Before joining the District government, Argo was senior vice president of corporate relations and administration for the College Construction Loan Insurance Association where she managed communications, marketing and government relations. Earlier positions included a stint at the National Association of Independent Colleges and Universities, as executive director for education finance and director of business development at the Student Loan Marketing Association (Sallie Mae).
Argo graduated with honors from the University of California at Santa Barbara and has a master’s degree from the University of Southern California. She lives in the District, with her husband, David.
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