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Chairman Linda
W. Cropp, at the request of the Mayor
A PROPOSED RESOLUTION IN THE COUNCIL OF THE DISTRICT
OF COLUMBIA
Chairman Linda W. Cropp, at the request of the
Mayor, introduced the following resolution, which was referred to the
Committee on Government Operations.
To confirm the mayoral appointment of Ms. Sherryl A.
Hobbs Newman as Secretary of the District of Columbia.
RESOLVED, BY THE COUNCIL OF THE DISTRICT OF
COLUMBIA, That this resolution may be cited as the "Secretary of the
District of Columbia Sherryl A. Hobbs Newman Confirmation Approval
Resolution of 2003".
Sec. 2. The Council of the District of Columbia
confirms the appointment of:
Ms. Sherryl A. Hobbs Newman
3735 17th Place N.E.
Washington, D.C. 20018-2311
as Secretary of the District of Columbia, in
accordance with section 2 of the Confirmation Act of 1978, effective March
3, 1979 (D.C. Law 2-142; D.C. Official Code section 1-523.01), to serve at
the pleasure of the Mayor.
Sec. 3. Fiscal impact statement.
The Council adopts the fiscal impact statement in
the committee report as the fiscal impact statement required by section
602 (c)(3) of the District of Columbia Home Rule Act, approved December
24, 1973 (87 Stat. 813; D.C. Official Code section 1-206.02 (c)(3)).
Sec. 4. The Secretary of the Council of the District
of Columbia shall transmit a copy of this resolution, upon its adoption,
each to the nominee and to the Mayor.
Sec. 5. This resolution shall take effect
immediately.
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SHERRYL HOBBS NEWMAN
OBJECTIVE
To work for Mayor Williams' Administration and provide services to the
District government and residents of Washington, D.C. I have proven
leadership and managerial skills, and a thorough background in
administration, budget, human resources, information systems and
purchasing. My skills and motivation are enhanced when I am needed to
successfully develop and institutionalize initiatives or raise initiatives
to a higher level of success. My education and experience has enabled me
to develop expertise in strategic planning, organizational development,
public administration and customer service.
EXPERIENCE
District of Columbia Government - January 1997 - Present
Director, Department of Mobil Vehicles (DMV) June 1999 - April 2003
The agency's mission is to fairly develop, administer, and enforce the
vehicular laws of the District of Columbia for residents and to ensure
public safety through the safe operation of motor vehicles. As Director of
the Department of Motor Vehicles, I:
- Implemented an entirely new motor vehicle system.
- Developed a DMV website.
- Opened DMV satellite offices for each quadrant of the city.
- Revised policies and procedures and legislative updates.
- Conducted a Distracted Drivers Campaign in partnership with the D.C.
Wireless Coalition.
- Launched Dealer online transactions.
- Secured contract for new vehicle inspection station with a project
opening for summer 2003.
- Launched the "Taxation without Representation" License
Plates.
- Launched ticket payment online and by telephone.
Office of the City Administrator
Director, Citywide Customer Service Administration - January 1999 -
June 1999
- Responsible for citywide coordination of initiatives related to
customer service and quality management.
- Oversaw newly created Citywide Call Center staffed with 25 employees
from various city agencies. The Call Center handled over 30,000
information and service requests per month for the District.
- Assisted in several customer service initiatives across the city,
including Department of Human Service' one-stop center, Department of
Employment Services' Customer Relations Unit, and Department of Motor
Vehicles' telephone unit.
Office of Tax and Revenue
Director, Customer Service Administration - January 1997 - May 1999
- Designed, developed, and implemented the Customer Service
Administration for the Agency.
- Increased all customer service efforts for the agency, including the
creation of booklets for taxpayer education, increased outreach
programs by over 75%, and improved and created accessibility for
taxpayers via telephone and the Internet.
- Oversaw the performance improvement in the following areas:
correspondence response time from six-eight months to one month;
business registrations from 45 days to 10-15 days; and reduced
in-person wait time by 50% reduction.
- Responsible for the overall increase of taxpayer access and
assistance by over 40% from 1997 to 1999.
- Developed and administered personnel reforms for the Customer
Service Administration which created new job titles, designed career
ladder positions for job enrichment, developed position descriptions,
and redefined all skill levels, responsibilities, job requirements and
administrative levels.
- Responsible for every aspect of the relocation of OTR, including
space planning and design, furniture purchase, physical relocation of
equipment and staff, ongoing building negotiations, security, and all
additional coordination and planning issues.
- Supervised all general service and support functions for the OTR,
including property management, fleet management, supplies, inventory
control, and security.
City of New York, Department of Finance - January 1986 - December 1996
City Collector - Property Bureau - April 1993 - December 1996
- Responsible for the revenue generation of over $3.5 billion from
property related taxes.
- Manage and administer the tax collection process of the five City
Collector borough offices.
- Direct supervision and development of the managers for each borough
office.
- Reduced payment processing backlogs in offices by 95% over three
years.
- Oversaw staff development in areas such as technological
enhancements, organizational development, training, and the codifying
of policies and procedures.
- Implemented procedures to cross-train staff from other areas to
handle peak periods.
- Successfully created and developed Customer Service Division which
coordinates all of the Department's service areas.
- Responsible for Department's participation in City's pilot project
to give information and accept payments via kiosks.
- Member of selection and technical support committees for
neighborhood Payment Center and Bank Contract projects.
- Representative for the Property Bureau on the Department's major
computer project - FAIRTAX.
- Member of several Department-wide committees.
Acting Deputy Director - Taxpayer Assistance Division - July 1992 -
April 1993
- Manage and administer daily operations of Division in conjunction
with the Director.
- Advise the Director in areas such as personnel and staff
development, budget, training and operations.
- Maintain "hands-on" knowledge of Department policies and
procedures that affect the operating objectives of the Division.
- Principal liaison and representative to other areas within the
Department, as well as to public entities. Oversaw the acquisition of
the Interactive Voice Response system. This included evaluations and
selection of vendor. Creation of scripts and supervision of
installation and implementation.
- Responsible fot he organization and supervision of special
"outreach" projects.
- Serve as the Director as needed.
Unit Manager - Real Estate Tax Assistance - December 1990 - June
1992
- Developed and managed Unit, an 18-person staff responsible for
responding to inquiries from the public, public officials and the
Mayor's Office regarding real property and related matters. Served as
ombudsman for taxpayers to the Department by investigating and
answering telephone and written inquiries.
- Identify existing & potential problems within the Department,
emphasizing solutions for operational improvements.
- Member of Department's task force assigned to oversee the
development and implemention of new information system.
- Analyze productivity and performance information to identify areas
for improvement.
Unit Manager - Taxpayer Correspondence - December 1989 to December
1990
Assistant to the Director - Taxpayer Assistance Division - June 1987
to December 1989
Special Property Coordinator - Program Development Division - August
1986 - June 1987
Special Projects Coordinator - Program Development Division - August
1986 - June 1987
Executive SEcretary - Tax Operation Bureau - January 1986 - August
1986
EDUCATION
Master of Business Administration - Management (May 1992)
Lubin Graduate School of Business - Pace University
White Plains, New York
Bachelor of Arts - Economics (May 1986)
Rutgers College - Rutgers University
New Brunswick, New Jersey
Bachelor of Arts - Chemistry (1986)
Rutgers College - Rutgers University
New Brunswick, New Jersey
SKILLS
Knowledgeable and capable of utilizing most business software.
REFERENCES
References will be furnished upon request.
SHERRYL HOBBS NEWMAN - 3733 17th Place, N.E.,
Washington, D.C. 20018
(H) (202) 526-3578 (B) (202- 727-6306 |
